There’s no excuse for poor service

You don’t have to be an international economist to know we’re still facing difficult economic times but I wonder just how many businesses in the ‘service’ industry are using this as a convenient excuse for lower standards.

We know that our customers have different requirements, and it’s not difficult to provide any specific requirements they may have, but we overlook the basics at our peril. We’re in the hospitality industry so surely our core offering is hospitality – a friendly welcome, a personal service and good food.

At all the Chartridge venues, we make a point in talking to our customers to find out what they want, what they expect. Their biggest gripe is venues that promise the latest high tech facilities with all the bells and whistles, yet fail to deliver those things they expected as standard – functional rooms, a peaceful environment, staff who make them feel valued and a menu that makes up for being away from home.

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A few tips to make your Christmas Party a Success

Even in ‘difficult times’, the firm’s Christmas party can be one of the highlights in the annual calendar.  It’s an excellent way for the company to say “Thank You” to the staff for all the hard work they put in over the year, and a great way for the staff to develop team spirit and bond with colleagues.

But the Christmas ‘do’ can be a daunting task for the person who has the task of arranging it, What format should it take and where should they hold it? Everyone looks forward to the Christmas party and it should be a night to remember, but is it drinks and a buffet in the office, a visit to somewhere different like the theatre or a traditional party?  Is there such a thing as the ideal Christmas party?

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