The real value of good customer service

If you are a fan of consumer champion programmes like ‘Watchdog’ you will know that in many instances people aren’t complaining about an actual product or even the cost of it, but how they have been treated by the seller.

‘We give exceptional customer service’ is a boast that has been taken up and rolled out as a mantra by a whole host of different organisations. But how many of them actually understand what real customer service is? If you think about it, providing customers with a first class service should really be taken as read. But too many businesses are very happy to treat the customer with understanding and respect before they actually purchase, but far too few of them continue with that courtesy once they have the money safely in the bank!

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How to choose the perfect venue for your wedding

Your wedding day is one of the most important in your life. Of course you want it to be perfect, but it’s not only your Big Day, but a day that all your family and friends are looking forward to. There is so much to arrange, but get the main ingredients right from the start, and all the other things will fall into place so you can focus on the fine detail that make a good day into a great day.

Traditionally the wedding ceremony was held in a church or registry office, with the Wedding Breakfast at a hotel or other hostelry. These days, more and more people are choosing to hold their wedding in castles, stately homes or historic buildings to really make it a day to remember for the rest of their lives.

But how do you choose the perfect location for your wedding, and how can you make sure the day is a triumphant success? We have a wealth of experience in holding memorable weddings at all the Chartridge venues, so perhaps we can help by highlighting some of the critical issues that will ensure your day is the success you’ve always dreamed about.

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How to unlock the hidden talents of your workforce

For a business to succeed and grow the bottom line must show continual growth in efficiency, productivity and profitability, and this is even more important in difficult economic climates.  We all know that the greatest asset of our business is our staff so we must maximise this precious resource, not just to improve productivity and efficiency for the company, but to ensure job satisfaction and enjoyment for the staff.  But how many times have you invested time and money in training a person only for them to leave you and move to another company who will reap the rewards of your training?

But this doesn’t have to be the case. Have a look at your own business; many of your staff may have untapped skills which go unrecognised, or they aren’t given the opportunity to develop their full potential so they get frustrated and leave.  But there is a way to unlock and nurture these hidden skills and that is through team building events.

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